How e-mail has destroyed business (Part 1)

I don't know how other people have found things but I seriously believe e-mail has wrecked business... certainly in the printing industry. Over the last 16 years I have seen the dumbing down of the industry until it has reached the level where the average customer is a total retard. I think e-mail has played a major part, simply because it has made people very very lazy. How many times have you received an e-mail at work where the monkey sending it to you has just forwarded it on from someone else and you have to pick out the information you need about half a dozen e-mails down the page? I actually cannot understand how half the people (customers) I have to deal with even got their jobs...

To be continued...